Brainchild Products, LLC. takes pride in offering the highest quality product, fastest turnaround and friendliest customer service. If you have any problems with merchandise purchased from us, please feel free to contact our Customer Service team at any time. You may return most stock items within 10 days of delivery for a full refund or exchange, subject to item availability.
All returns or exchanges must be approved in the form of a return authorization number prior to the return or exchange being processed.
All returns will be credited to the original form of payment. Your credit card account will be credited upon processing of the returned item(s), and your credit from Brainchild Products, LLC should appear on your next statement. Please allow 10-12 business days for receipt and processing of your return.
Returned items for exchange will be credited to original form of payment and a new order will be placed for replacement item(s). Availability of replacement item is not guaranteed. Please allow 10-12 business days for receipt and processing of your exchange.
Unfortunately, we cannot accept returns of certain items:
Any custom item including accessories or packaging.
Any product that has been altered in any way.
Any product that has been removed from it's original packaging or bubble pack.
Any product that is not in it's original condition or damaged in any way.
In stock items in which are sold at cost, special discount price or seasonal items (including limited time offers).
Please send all returns to:
Brainchild Products, LLC.
Attn: Returns
148 Main Street
Toledo, Ohio, 43605
In order to expedite your refund or exchange, please include your original order # with the returned merchandise.
Your satisfaction is very important to Brainchild Products, LLC., If you have any questions, please contact our Customer Service team.